Search Content


Featured Content


Content Categories

LeadsSupportTracking


Measuring customer loyalty

Measuring customer loyalty and developing a retention strategy are critical to an organization's success. The organization that understands and manages customer loyalty has a leg up on its competition. This section includes a variety of resources, news, guides and tips to building strong customer loyalty in your organization. Get up to speed on customer loyalty-related definitions and terms. Read expert advice on how to create a sound strategy and build customer loyalty using new technology. Find out how marketers are using the Web to better connect with their customers. Learn about utilizing CRM software to build a loyalty program and identifying high-value customers in the call center. Read a chapter download on creating a customer-focused CRM strategy that can help build customer loyalty. Learn about B2B and B2C loyalty programs and how customer experience management relates to customer loyalty.

Related Client Tracking Software Articles

SaaS in China


Besides my technical role in developing SaaS architecture guidance, I've had the privilege to be deeply involved in molding the SaaS industry in China. Over the course of the last year, I've travelled to different cities in China, working with my...

Read more about SaaS in China...

See Your AdSense Earnings Data in Google Analytics


By integrating your AdSense account with a new or existing Analytics account, you’ll have access to in-depth reports about user activity on your site. In addition to the wealth of metrics already available in Analytics such as unique visitors and...

Read more about See Your AdSense Earnings Data in Google Analytics...
More Related Client Tracking Software Articles
NetSuite CRM
Salesforce.com Integrates with Google Apps
Identify Country Flags by their Appearance or Color
SaaS Vision is About More Than Just "the Suite"
Strategic Services in Employee Performance Management
Questions not answers make great employee performance reviews
Declaration of Independence - SaaS Version
SaaS is bad...
Happy Earth Day, Earthlings
What can we learn from Cassatt’s demise?
Performance Management in a Tighter Economy
Office 2.0 - Have Fun and Be More Productive?
Google SocialGraph API
Microsoft to Partners: We Still Don't Get SaaS
The Cloud Will Grow in 2009 - IDC
"Cloud of Clouds"
For Internet Companies, Profits Are Inversely Proportional to International Eyeballs
Lawson’s CEO: Head in the SaaS Sand
Analytics in Latin America
The 6 Principles of Deliberate Marketing